doctormic
doctormic

Terms of Use

Version: 3 October 2026 (draft)

The German version is binding ("Die deutsche Fassung ist maßgeblich"). This English translation is provided for convenience only.

These terms of use set out what doctormic offers you, what you must observe and how the subscription works. Please read them before using the app. By creating an account you agree to them.

1. Provider and scope

The provider of the doctormic app (iOS) and of the website www.doctormic.de is Bennet Jørgensen, Lindenstr. 34, 50674 Cologne, Germany, email info@doctormic.de ("we"). We act as a sole proprietor.

These terms apply to all users of the app and the website. They are addressed to consumers. For the purchase of a subscription through the App Store, Apple's terms apply in addition (section 5).

The German version of these terms is binding. The English and Turkish versions are provided to aid understanding.

2. What doctormic is — and what it is not

The intended purpose of the app is: "Doctormic is a personal documentation tool for patients. With the explicit consent of those present, it records the audio of a medical appointment, transcribes it, and produces a structured, plain-language recap of what was discussed (visit overview, main points, follow-up steps, mentioned medications, referrals, and points to clarify). Its sole purpose is to help patients remember and understand a conversation that has already taken place with their healthcare professional. It is a memory and comprehension aid, not a source of medical advice."

The app also offers: plain-language explanations of medical terms from a built-in glossary, reminders for next steps, calendar entries, sharing recaps with relatives (family sharing), export as PDF, and general health articles from public sources.

No medical advice: the recap is produced by an AI language model and may contain errors — words can be misheard, numbers transferred incorrectly, statements attributed to the wrong person. The recap makes no diagnosis, recommends no treatment and does not replace the conversation with your doctor. Check everything important, in particular medications and dosages, with your doctor or against the package leaflet.

Not for emergencies: doctormic is not an emergency service. In a medical emergency, call the emergency number 112.

The app is not a medical device within the meaning of Regulation (EU) 2017/745.

3. Account

  • To use the app you need an account. You create it with an email address and password or with "Sign in with Apple" or "Continue with Google".
  • Your details must be correct. Keep your password secret. You are responsible for everything that happens through your account, unless you are not responsible for the misuse.
  • An account is personal. Do not create several accounts to circumvent quotas.
  • The app is intended for adults. Anyone under 18 may not create an account. A parent or legal guardian may use the app for their child, as the child's guardian.

4. Recording only with the consent of everyone present

You may record a conversation only if everyone present has agreed beforehand — your doctor, the practice staff, accompanying persons. That is your duty, not ours. The app helps you: it shows a notice before every recording and offers a card "For the doctor" with which you can ask for consent. If someone says no, do not record.

Secretly recording the non-public spoken word of another person is a criminal offence in Germany (Section 201 of the German Criminal Code, StGB). Anyone who records without consent does so on their own responsibility.

If you record for another person (for example a relative), you also need their agreement, because the recap contains their health data.

You start and stop every recording yourself. The app never records on its own.

5. Free scope, Premium subscription, trial

5.1 Free scope

With a free account you can create one recap per calendar month and export one recap per calendar month as a PDF. Recaps that others share with you can be viewed without limit and free of charge. Privacy, deletion and consent are never subject to payment.

5.2 Premium

Premium unlocks: recaps without a monthly limit in normal use (as a fair-use limit against abuse, a ceiling of 45 recaps and 100 PDF exports per calendar month applies), family sharing (inviting relatives), reminders for medications and next steps, calendar entries, and health articles matching your appointments.

There are three plans: €4.99 per week, €12.99 per month or €69.99 per year. All prices include statutory VAT. The price in your country and currency is shown to you in the App Store before purchase; it may differ from the euro prices stated here.

5.3 Trial

New subscribers receive 7 days free, provided Apple grants the trial. Apple grants only one introductory offer per person and subscription group: anyone who has already used the trial on any plan does not receive it again. Whether the trial is available to you is shown in the app before purchase. On day 5 the app reminds you with a notification that the trial is about to end. If you cancel before the 7 days have elapsed, nothing is charged. Otherwise the chosen subscription starts on day 8.

5.4 Purchase, billing and cancellation through Apple

You purchase the subscription in the Apple App Store. Apple handles payment and issues the invoice. The contracting party for the purchase is Apple Distribution International Ltd.

The subscription renews automatically for the chosen period (week, month or year) unless you cancel it at least 24 hours before the end of the current period. The amount for the renewal is charged to your Apple account within the 24 hours before the end of the period.

You can cancel at any time in the settings of your Apple account (Settings → Apple Account → Subscriptions). Cancellation takes effect at the end of the current period; until then you keep Premium. Deleting the app does not end the subscription.

Amounts already paid are not refunded pro rata, unless Apple refunds under its rules or the law requires it.

Price changes: if we change a price, the new price applies only to future renewals. Apple informs you in advance; depending on Apple's rules, you must agree to the new price, otherwise the subscription ends at the end of the period.

Voucher codes: we may issue codes that unlock Premium without purchase. A code is valid only to the extent stated and is not transferable.

5.5 Right of withdrawal

As a consumer you have a statutory right of withdrawal of 14 days for contracts on digital content and digital services. Because you purchase the subscription in the App Store, you exercise it towards Apple; Apple informs you about it at purchase and handles refunds.

6. Rules of use

Please use doctormic only as intended. In particular, the following is not permitted:

  • Recording conversations without the consent of everyone present, or uploading recordings for which you have no consent.
  • Using the app for purposes other than your own medical appointment or the appointment of a person you care for. The app is the patient's tool. Doctors and practice staff may not use it to document other patients' appointments; practices get a separate product with its own terms.
  • Modifying, decrypting, reverse-engineering or automatically controlling the app, or circumventing quotas and security mechanisms.
  • Abusing the AI processing, for instance to process large amounts of content that are not medical appointments.
  • Passing on other people's recaps that were shared with you without their agreement.
  • Using the app in breach of applicable law.

In the event of serious or repeated breaches we may suspend or terminate your account (section 10).

7. Content and rights

Your recordings and recaps belong to you. You grant us only the right to process them to the extent necessary to provide the service — as described in the privacy policy. We do not use them for other purposes and not to train AI models.

The app, its design, texts, the glossary and the software belong to us or our licensors. You receive a simple, non-transferable right to use the app for your private purposes on Apple devices that you own or control. Health articles come from public sources, which are named in each case; their rights remain with the sources.

8. Availability and changes to the app

We endeavour to keep the app available at all times but cannot guarantee it. Processing depends on service providers (hosting, transcription, AI model); if one fails, a recap may be delayed or only produced after a retry. In that case the app keeps your recording for up to 24 hours so that you can try again. We announce maintenance where possible.

We continue to develop the app and may change, add or discontinue features where this is reasonable for you — for example to change service providers, improve security or implement legal requirements. We inform you about material changes in the app.

9. Liability

We are liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, under the German Product Liability Act and to the extent we have given a guarantee.

In cases of slight negligence we are liable only for the breach of essential contractual obligations — that is, obligations whose fulfilment is a prerequisite for the proper performance of the contract and on whose observance you may regularly rely. In that case liability is limited to the foreseeable damage typical for the contract.

The recap is an aid for reading back. It replaces neither the conversation with your doctor nor their records. Please take decisions about your health together with your doctor and not solely on the basis of the recap.

10. Term, termination, account deletion

  • The user contract runs for an indefinite period. You can end it at any time by deleting your account in the app (Profile → Manage data → Data control → "Delete my account"). Deletion is immediate and final; all your data is deleted as described in the privacy policy.
  • A running subscription does not end by itself when you delete your account. Cancel it additionally in the settings of your Apple account, otherwise Apple may continue to charge.
  • We may terminate the contract with 14 days' notice. In the event of serious breaches of these terms — in particular recordings without consent, abuse of the AI processing or attacks on the service — we may suspend or terminate the account without notice. Where possible, we will hear you first.
  • If we discontinue the app, we will announce it with reasonable notice and give you the opportunity to export your recaps as PDFs.

11. Changes to these terms

We may change these terms if the app, the law or our service providers change. We inform you about changes at least 30 days in advance in the app or by email. Material changes to your detriment apply only if you agree to them; if you do not agree, you may end the contract at any time.

12. Notes for users of the Apple App Store

These terms apply between you and us, not between you and Apple. We — not Apple — are responsible for the app and its content.

You may use the app on Apple devices that you own or control, within the usage rules of the Apple Media Services. We are responsible for maintenance and support; Apple has no obligation to provide them.

If the app does not conform to an applicable warranty, you may notify Apple; Apple will then refund the purchase price. Beyond that, Apple has no warranty obligation. We, not Apple, are responsible for claims relating to the app — such as product liability, breaches of consumer protection or privacy law, or third-party claims for infringement of their rights.

You represent that you are not located in a country subject to a US government embargo and are not on any US list of prohibited or restricted parties.

Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Applicable law, dispute resolution, final provisions

The law of the Federal Republic of Germany applies. If you live in another EU country, you keep the protection of the mandatory consumer-protection provisions of your country of residence.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (Section 36 VSBG).

Should any provision of these terms be invalid, the remaining provisions remain in force.

The German version is binding.